These Terms of Service ("Terms") govern your access to and use of the Paragon Talent Suite platform (the "Platform"), operated by Klaw Brands Pty Ltd (ACN 611 042 267, ABN 90 611 042 267) trading as Paragon Talent Suite ("we", "us", "our"), registered in New South Wales, Australia.
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.
These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable legislation.
To use the Platform, an Agency must register an account with accurate and complete information. The Agency is responsible for maintaining the confidentiality of its login credentials and for all activity under its account. You must notify us immediately at support@paragonts.com of any actual or suspected unauthorised access.
Agencies may invite Authorised Users to access the Platform and are responsible for ensuring they comply with these Terms. Access is personal and non-transferable.
Candidates access the Platform via a magic-link (passwordless) authentication system and are responsible for maintaining the security of the email account used to access the Candidate Portal.
The Platform is offered on three subscription tiers: Starter ($149.00/month), Growth ($349.00/month) and Enterprise ($899.00/month). Pricing is in Australian dollars (AUD) and exclusive of GST unless stated otherwise. Current pricing is published at paragonts.com/pricing. We reserve the right to change pricing on 30 days' written notice to existing subscribers.
Subscriptions are billed monthly in advance through our payment processor. You authorise us to charge your nominated payment method on each billing date. All fees are non-refundable except as required by the Australian Consumer Law.
We may offer a free trial period of 14 days at our discretion. No payment is required during the trial. At the end of the trial, access will cease unless you select a paid plan.
If payment fails, we will notify you and attempt re-billing. If payment remains outstanding after 14 days, we may suspend access. Accounts suspended for non-payment for more than 60 days may be terminated and data deleted with prior notice.
All prices are exclusive of Goods and Services Tax (GST). Where applicable, GST will be added at the prevailing rate and shown separately on your invoice.
You must not use the Platform to:
Agency Data remains the property of the Agency at all times. Candidate Data remains the property of the relevant Candidate. We do not claim ownership of any data submitted to the Platform.
We process Platform Data as a data processor on behalf of Agencies (who act as data controllers with respect to Candidate Data). The Agency instructs us to process Candidate Data only to provide and maintain the Platform, including the AI Features the Agency chooses to use. We do not sell Agency Data or Candidate Data, and we share it only with the Sub-Processors necessary to operate the Platform, as listed in our Privacy Policy.
Our core application database, file storage and Sovereign AI Mode inference environment are hosted in Australia: our database and file storage are hosted in Sydney (ap-southeast-2), our platform compute is hosted in Sydney (syd1), and sovereign AI inference is provided by SCX.ai (Equinix SY5, Sydney). Some limited ancillary processing, including email delivery and payment processing, may involve overseas service providers, and BYOK Mode may involve an AI Provider outside Australia. All such processing is disclosed in the Sub-Processor Schedule in our Privacy Policy, which identifies the current providers for each layer.
Our full Privacy Policy is available at paragonts.com/privacy and is incorporated into these Terms by reference.
Agencies are solely responsible for obtaining all required consents from Candidates before uploading their personal information; complying with all applicable privacy laws in relation to Candidate Data; and responding to Candidate requests for access, correction or deletion.
The Platform includes AI Features such as job description generation, CV extraction, call transcription and email drafting. AI Output is produced by machine-learning models and may contain errors, inaccuracies or omissions. AI Features are assistive tools only. You are responsible for reviewing, verifying and approving all AI Output before use or distribution, and we do not warrant that AI Features will be error-free, uninterrupted or meet any specific output standard.
The Platform may provide AI Features through one or more processing modes:
AI inference depends on third-party providers, and availability can be affected by outages, capacity, commercial changes or provider terms. To maintain the continuity of the Platform:
Where the Platform provides an indicator or notice of the AI provider currently serving inference, the suspension of affected features, or a request for the Agency's instruction before any non-sovereign processing, that surface is provided for transparency and does not vary these Terms. We will not silently route Sovereign AI Mode data to an overseas provider.
We do not use Agency Data, Candidate Data, CVs, job data, screening notes, call recordings, transcripts, reference responses or AI Output to train, fine-tune or improve general-purpose AI models, and we do not instruct or authorise our AI Providers to do so, unless the Agency has expressly opted in under a separate written agreement.
Our current sovereign provider, SCX.ai, does not train on customer inference data under its terms as at the date of this document. AI Providers connected by an Agency under BYOK Mode operate under their own terms, which the Agency is responsible for reviewing (see clause 7.6). Any product analytics or improvement we carry out uses de-identified or aggregated data only.
AI Output must not be used as the sole basis for candidate shortlisting, rejection, hiring, compensation or any other material recruitment decision. Appropriately authorised human personnel of the Agency must review AI Output before such decisions are made. The Agency is responsible for lawful recruitment practices, anti-discrimination obligations and all final candidate decisions.
Where an Agency enables BYOK Mode or a customer-selected AI endpoint, the Agency is responsible for the AI Provider it selects, the terms governing that provider, the provider's data handling and retention, the security of its credentials, any fees charged by that provider, and any data-residency or overseas-transfer implications arising from that configuration. Data processed under BYOK Mode may be processed outside Australia, and such processing is outside Sovereign AI Mode.
An Agency must not record, upload, transcribe or summarise any call or conversation using the Platform unless it has provided all legally required notices and obtained all legally required consents from the participants. Recording and surveillance laws differ between Australian states and territories, and the Agency is responsible for the legality of any recording uploaded to or processed through the Platform. Audio and the resulting transcripts are processed to provide the transcription and summarisation features and are retained for the duration of the Agency's subscription unless deleted earlier by the Agency; raw audio is not retained beyond what is needed to produce and store the transcript, except where the Agency chooses to store the recording.
Text-to-speech features are not currently enabled. If TTS features are enabled in future, they generate audio from text supplied through the Platform. Unless expressly agreed in writing, the Platform does not create voice clones, biometric voiceprints, speaker-identification profiles or synthetic replicas of any person's voice, and must not be used for impersonation, deception or unauthorised voice generation.
As between the parties, the Agency owns or is licensed to use the AI Output generated from its own AI Input, subject to these Terms and any AI Provider terms applicable under BYOK Mode. We retain all rights in the Platform, our model integration, prompts, routing logic and system technology.
The Platform, including all software, algorithms, designs, trademarks, prompts, model-integration and routing logic, and documentation, is owned by Klaw Brands Pty Ltd and protected by Australian and international intellectual property laws. These Terms do not transfer any intellectual property rights to you.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform during your subscription term solely for your internal business purposes in accordance with these Terms.
If you provide feedback, suggestions or ideas about the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without obligation to you.
Each party agrees to keep the other party's confidential information (including pricing, technical architecture, AI architecture and business strategy) strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination of these Terms for two years.
We warrant that the Platform will materially conform to its documentation during your subscription term. We will use commercially reasonable efforts to maintain 99% uptime, excluding scheduled maintenance.
To the maximum extent permitted by Australian law, we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or that any defects will be corrected.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.
To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, business or reputation, even if we have been advised of the possibility of such damages.
These limitations do not apply to death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be limited under the Australian Consumer Law.
You may cancel your subscription at any time via the Platform settings or by contacting us. Cancellation takes effect at the end of the current billing period. No refund is provided for the unused portion of the current period.
We may suspend or terminate your access immediately if you breach these Terms, if payment is overdue by more than 14 days, or if required by law. We will provide reasonable notice where practicable.
On termination, your licence to use the Platform ceases. We will retain your data for 30 days following termination, during which you may request an export. After 30 days, data will be permanently deleted unless required by law.
We may update these Terms from time to time. We will notify you of material changes by email at least 30 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must cancel your subscription before the effective date.
These Terms are governed by the laws of New South Wales, Australia. Any dispute shall first be subject to good-faith negotiation between the parties for 30 days. If unresolved, the dispute shall be referred to mediation administered by the Australian Commercial Disputes Centre before either party may commence litigation. The parties submit to the exclusive jurisdiction of the courts of New South Wales.